Frequently Asked Questions
Yes, Raz & Company proudly offers a diverse selection of diamonds to cater to our customers preferences. We carry both Earth Mined Diamonds and Lab Created Diamonds.
Yes, all the diamonds offered by Raz & Company are certified by reputable gemological laboratories like GIA, IGI and GCAL. By offering certified diamonds we ensure that our clients have transparent and reliable information about the quality and authenticity of the diamonds they purchase.
Absolutely! At Raz & Company we strive to offer our clients the best experience when purchasing their jewelry. Our highly professional and experienced design team takes pride in offering their service to help design a custom piece and bring your unique vision to life. We are delighted to collaborate with you and create a one-of-a-kind piece that reflects your creativity and preference. Learn more about the process here.
We welcome you to visit our showroom and experience the complete process. Witness the beauty of our diamonds and jewelry firsthand, giving you the opportunity to imagine your unique preferences and style. Our proficient and knowledgeable staff will be more than happy to assist you throughout the entire process and answer any questions that you may have. You can schedule an appointment right on our website or give us a call.
At Raz & Company, there are a variety of payment options you can choose from. We ensure a safe and hassle-free transaction for our valued customers. The security and confidentiality of your payment information is our first priority. We accept the following payment methods:
- Credit Cards
- Debit Cards
- PayPal
- Wire Transfers
- Cashier’s Check
- Available Financing
*(any fee or charges that may apply to either of these methods will be informed prior to any transactions)
Yes, as part of our commitment to provide outstanding customer service, we do offer financing. At Raz & Company we want our clients' jewelry shopping experience to be as accessible and convenient as possible. For more information, please contact us, and we will be happy to assist you further.
We are proud to say that we serve customers from all around the globe. The exemplary customer service of Raz & Company and the option for international shipping makes it convenient for our overseas customers to purchase our exquisite jewelry collection from the comfort of their home. For additional information on placing orders from abroad and details regarding the shipping procedure, kindly explore our shipping related webpage or don't hesitate to get in touch with our customer support team.
We do our best to deliver all orders as quickly as possible while maintaining the quality and beauty of our products.
Should you wish to expedite your order for any reason, we recommend you to promptly contact our showroom. We will be more than happy to assist you in the best possible way and provide you with all available options for delivering it to you sooner than the estimated date.
At Raz & Company, we strive to accommodate all our clients even within short notice. However, we recommend booking an appointment well in advance. This way you secure a date and time that aligns with your schedule, allowing us enough time to organize the most suitable options for you to make your time in our showroom as productive as possible. Our main goal is to provide our clients with a pleasant and hassle-free jewelry selection experience. To schedule an appointment, you can visit our Book an Appointment webpage or call our showroom directly.
During your appointment at our showroom our dedicated team of professionals is committed to provide you with the best jewelry buying journey. We provide exclusive one-on-one consultations with our jewelry and diamond experts, who will accompany you through the entire process of designing your personalized piece.
You will have the opportunity to view the diamonds and jewelry in real time enabling you to make an informed decision. Our well-informed Jewelry and Diamond Experts are devoted to enriching your knowledge about diamonds and offering insights into the characteristics of the jewelry pieces.
We are committed to establishing a pressure-free atmosphere allowing you the freedom to take your time and make an informed decision without feeling rushed or obligated to purchase.
At Raz & Company our mission is to go above and beyond by offering assistance, answering any queries you might have and guiding you towards the perfect jewelry piece that matches your style and preferences. We aim for you to leave our showroom with confidence and excitement about your selection.
Yes, you do have the option to purchase the setting without buying a diamond. We understand that you might have a diamond or gemstone that you would like to incorporate into a new setting or you found your perfect stone elsewhere.
At Raz & Company we will be more than happy to assist you to explore different setting options from our collection or discuss your preferences for creating a unique piece that reflects your style. Feel free to browse our collection on our website or contact us to discuss further in case you are looking to design your own piece.
We are happy to extend a formal hold for you and remove the item from the website. The hold can be extended for 5 days. Please contact us for more information.
We want our clients to be completely satisfied with their purchase. In case you have second thoughts or are due to any circumstances are not satisfied with your purchase, we offer a straightforward 30-day return policy. Please refer to our Return Policy for further information.
In order to return or exchange your purchase please refer to our Return Policy. However, if you still have questions and require more guidance, please contact our customer support team. They will guide you through the process of return and provide you with all the necessary documents and instructions to ship your jewelry safely.
Yes, it is possible to initiate the cancellation of your order within 24 hours of placing it. Should you wish to cancel your order, we kindly request you to contact our customer support team at your earliest convenience. They will assist you in the cancellation process and ensure that your request is handled promptly and efficiently.
Once your returned item is received, our team will inspect it within 5 business days and if approved, your refund will be processed (please allow up to 5 business days to see this in your account). For more information, please refer to our Return Policy.
Certainly! At Raz & Company we provide resizing services and the first resize is complimentary.
You are welcome to visit our showroom and we will be delighted to offer our assistance. You do not need an appointment for your ring to be resized, but we do recommend you to reach out to our dedicated customer support team and they will walk you through the process.
Should your jewelry piece be in need of a repair, our team stands prepared to assist you. Additionally, we encourage you to take advantage of our complimentary annual cleaning and polishing services, in which we also check the integrity of your jewelry piece. For further assistance, please don’t hesitate to contact us, or visit our showroom at your convenience!
At Raz & Company we stand behind the quality and craftsmanship of all of our jewelry, and we strive to offer you jewelry that will resist the passing of time and the wear and tear. To that extent, we offer a full manufacturing warranty on all of the jewelry pieces we manufacture, for a duration of 1 (one) year, as that is a reasonable time for any such defects to arise. We also offer a limited lifetime warranty. Learn more about our warranty policy.
Yes, the insurance appraisal comes as a complimentary service with every jewelry purchase over $500. While we are not an insurance company, and therefore can’t directly insure the jewelry items, we can certainly guide you towards a reputable insurance company and provide you with the necessary documents to facilitate the process. Feel free to ask us for more details.
A diamond is a precious gemstone formed from carbon atoms that have been subjected to intense heat and pressure, deep within the Earth's mantle. It is known for its hardness, durability, and brilliance, characteristics which made diamond one of the most coveted precious gemstones on Earth.
Diamonds are made up of carbon particles that were subjected to intense heat and high pressure deep under the earth’s surface and, over millions and often billions of years, crystallized to form diamonds. Lab-created diamonds are grown in highly controlled laboratory environments using advanced technological processes that duplicate the conditions under which diamonds naturally develop when they form in the mantle, beneath the Earth’s crust. Naturally mined diamonds and lab created diamonds are identical in composition and look.
Earth-mined diamonds can be found in several locations around the world but mostly in Africa, Canada, Russia and Australia. Most diamonds are, however found in Africa, with Botswana being the largest diamond producer on the continent. Lab-created diamonds can be found in highly controlled laboratory environments, in many places in the world, including North America, Europe and Asia.
The best way to identify if a diamond is real, is by checking for any imperfections or inclusions within the diamond. All diamonds, whether they are formed in nature or in a controlled environment, will most likely have some internal flaws. You can find these imperfections by using a jeweler’s loupe or a 10x magnifying glass. If you do not have a loupe or a magnifying glass, you can also perform the "fog test" by breathing on the gemstone, as diamonds disperse heat quickly and will not fog up for more than a few short seconds. If your diamond is mounted, it’s always better to bring it to a jeweler who will be able to examine it with more sophisticated testing tools.
The size of a 1 carat diamond round brilliant diamond can vary depending on its cut, but the general guideline, is about 6.5 mm in diameter. The size of a diamond is measured in carats, with one carat equaling 0.2 grams.
To the naked eye, there is no difference between a mined and lab-grown diamond.They are both real diamonds and according to the experts, there is no way for the average person to differentiate a naturally formed diamond from a lab-created diamond. The only way to identify the lab-created diamonds is by using very sophisticated testing devices. They’re also identical when it comes to hardness, both scoring a 10 (the highest value) on the Mohs scale, which is used to define hardness of materials. The only significant difference between lab-created and earth-mined diamonds is the price. Learn more in our diamond education pages.
While lab-created diamonds do possess the same physical and chemical properties of an earth-mined diamond, the reason for the financial variation, is based on the rareness and history of a mined diamond. Materials that come from the earth, like mined diamonds or other precious gemstones are artifacts of our planetary history, and those cannot be replicated in a lab. Additionally, the long-standing cultural and historical significance of mined diamonds, combined with the heavy marketing campaigns, emphasize their uniqueness, thus making them a symbol of luxury, rareness and love.
A simulated diamond is a diamond alternative made of other materials like cubic zirconia, moissanite, or glass. They are designed to mimic the look of diamonds, but they lack the unique properties of a diamond, and are not made from the same material. Simulated diamonds are often less expensive than real diamonds. Lab-created diamonds are not simulated diamonds. Learn more in our diamond education pages.
Diamond is not the hardest material on Earth. While praised to be one of the hardest substances on Earth, there are few materials that are even harder. Examples of these materials include wurtzite boron nitride, lonsdaleite, and the ultrahard fullerite. However, these materials are not commonly found in nature, and very difficult to replicate in a lab, leaving the podium of the hardest substance somewhat readily available in the market, to the beautiful diamond.